These are the top five questions that have cropped up repeatedly in the feedback survey. I am sure other people have wondered these things too so wanted to shed some light on these topics.
Please know that myself and the rest of the production team work really hard to create the space for an amazing event. Sometimes, our hands are tied. Sometimes, at a new venue, we learn things from experience. We ask for your feedback so that we can strive to do better next time.
I hope that you all had a fantastic time in spite of the hiccups.
Dustcovery 2018 Producer
P.S. Photo is lost and flailed. Let me know if anything is yours.
P.P.S If you have feedback, please fill out this form. We are listening.
1.WHY DID IT HAVE TO END AT 2AM?
End times depend on a lot of things, mostly on the venue owner’s permission and City of Vancouver event permits. For this year, the venue is privately owned and they have an event and liquor license from the City of Vancouver and BC Liquor. These dictate that they can only have events go until 2am.
Guess what? City noise by-laws kicked in for the outdoor space. They don’t usually let anything happen outside past 11pm on a weekend night. CoV permitted our outdoor space until 2am! That was a huge win for our event.
I personally spent about 30 hours total on getting all of the permits from the City of Vancouver for our event. I advocated as hard as I could for our ticket capacity, outdoor space, art installations, fire performance and fire art.
2. WHY WEREN’T WE STAFFING THE BAR AND COAT CHECK?
It is a really big challenge to find a venue that will allow us burners to do what we do: to have indoor and outdoor space, as well as, fire performances and art. It is actually a challenge to find venues in the greater Vancouver area for events larger than 500 people, period.
Finding a spot to have Dustcovery right downtown meant that we had to make some compromises. This venue was willing to work with us and all of the quirky things we like to do. Normally, they don’t allow event organizers to scan tickets at the door or to bring in their own sound stage equipment. They did work with us to make these happen.
If you know of venues where we could hold our event. Please let me or any of the members of the GVIAS board know! We welcome all suggestions.
3. WHY DO WE HAVE TO LEAVE RIGHT AWAY WHEN THE EVENT ENDS?
I know, I know. People want to bask in the afterglow of the event.
We have to pay for staffing and security. They want to go home when their shift is supposed to end. We also don’t want to pay them overtime!
One of the other big reasons we appreciate you gathering your things and leaving the venue relatively quickly is that our production team and Rangers are ALL volunteers. My associate producers and I started our day at 9am and finished up after 3am. We were sober and working that entire time!
We really just want to take our freaking boots off and fall into bed before having to be back on site at 9am for tear down.
4. WHAT WAS UP WITH THE BATHROOM SITUATION?
I acknowledge it was an issue. I asked in the survey how long bathroom wait times were. With 93 responses right now, the average wait time was 10 minutes. During the peak time (10:30pm – 12:30pm) the wait times were up to 30+ minutes.
I apologize for this and any inconvenience it caused. I did ask the venue about bathroom numbers and they assured me that they have had more people in the building on the bottom floor and it’s been enough.
People also asked why we couldn’t open up the bathrooms on the second floor. I met with security and the venue manager at around 11:30pm about this. Because we didn’t rent the entire space upstairs, there wasn’t enough existing staff to monitor all of the different pathways to the upstairs bathrooms and keep everything secure. Trust me, we tried to think of a way.
Wherever Dustcovery is next year, the production team will ensure there is a block of portos outside, just in case!
5. WHY WASN’T THERE INFORMATION ABOUT PARKING OR HOW TO GET THERE OR …?
We emailed a survival guide with all of this information to every ticket buyer the day before the event. We also posted this information on the Dustcovery website, in blog posts and on the Facebook event page multiple times over the past few weeks.
Radical self reliance means reading up on what you need to know in order to get yourself to the venue and how to conduct yourself.